Privacy
Infusa Lounge
Job highlights
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Qualifications
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1-2 years of experience as a medical front desk coordinator
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Customer service
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Bilingual Perferred
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High school or equivalent (Required)
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Proven experience in an administrative or office management role
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Excellent computer skills, including proficiency in Microsoft Office Suite
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Strong organizational skills with the ability to prioritize tasks effectively
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Exceptional attention to detail and accuracy
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Ability to coordinate multiple projects simultaneously
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Excellent communication and interpersonal skills
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Responsibilities
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As the Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk area and ensuring exceptional customer service
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Includes greeting all patients/clients, answering phone calls, assisting patients/clients with questions regarding spa services and Weight Loss Injection products, booking appointments, checking the patient into the computer system and charging for services performed
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This role requires strong administrative skills, excellent organizational abilities, and the ability to coordinate multiple projects simultaneously
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Ensure all client records and consents are filled out and up to date
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(Patient Intake and specific consent forms) in EMR system
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Knowledgeable of services and products we offer and can answer client questions
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Evaluate chart data in Simple Spa and Optimantra to verify all information has been received and completed and obtain signatures
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Provide detailed descriptions of Vitamin IV treatments, packages, services, memberships and hours of operation
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Utilize medical and spa software and electronic medical records with skill and proficiency, Assisting NPs or RNs with tasks such as taking vital signs
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Answer the phone promptly and is courteous throughout the phone conversation, Answer text messages as needed
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Actively promote the spa, treatments, services, sessions and retail products, as well as programs, promotions and/or discounts available in Lead Fuel CRM
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Handle patient/client questions and concerns professionally and courteously
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Maintain a clean, safe, fully stocked and well-organized work area in mixing room
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Develop the ability to work without constant direct supervision and remain at the assigned posts for extended periods of time
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Maintain a positive attitude and contribute toward a quality work environment
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Aid clients to enroll in third-party finance systems such as CareCredit & Cherry
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Regularly attend, participate in, and support training and staff meetings
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Assist in all areas of spa operation as requested by management
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Communicate to management any and all occurrences involving staff or patients/clients in the spa that require attention
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Manage inventory ordering of product receivables in Elijah Systems
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Follow up with Micronutrient clients regarding specialty infusions and packages
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Assist in the preparation of physician marketing materials of services for printing
Benefits
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We offer competitive compensation based on experience
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Pay: $15.00 - $18.00 per hour
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Expected hours: 24 per week
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Employee discount
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Flexible schedule
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8 hour shift
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Job description